Mrs. Nualphan Lamsam
Chief Executive Officer
Message from the Chief Executive Officer
The year 2025 clearly demonstrated that the world and society are changing with increasing speed and complexity. These changes are driven by more frequent and severe natural catastrophes, economic volatility, advances in digital technology and artificial intelligence, and rising stakeholder expectations regarding the roles and responsibilities of the business sector.
For Muang Thai Insurance Public Company Limited, these challenges represent not only risks but also important opportunities to enhance our operations and create sustainable value. The Company incorporates ESG principles into its corporate strategy, covering climate risk management, resource efficiency, environmentally responsible insurance products, and responsible investment.
In terms of operations, the Company continues to advance technology and digital innovation. Our initiatives include using the e-Policy system to reduce resource consumption, applying artificial intelligence to enhance the efficiency of risk management, operations, and customer service, and supporting clean energy through projects such as solar rooftop installations. At the same time, the Company places importance on human capital development, comprehensive employee care, and fostering an organizational culture founded on transparency and accountability.
The Company recognizes that genuine sustainability requires collaboration from all stakeholder groups, including customers, business partners, employees, shareholders, investors, regulators, communities, and society. We therefore strive to build trust by conducting our business fairly and transparently and by considering the long-term impacts of our decisions and activities.
Muang Thai Insurance is committed to building a secure and sustainable future, standing alongside individuals and businesses with social responsibility, environmental stewardship, and the readiness to adapt to change. Through these commitments, we aim to enable all sectors to move forward with confidence and grow sustainably together-and to “Face Crisis with a Smile.”
Business Overview
Muang Thai Insurance is a Thai-owned non-life insurance company that has continually advanced with a commitment to sustainable development, serving as a trusted source of protection for Thai people for more than 93 years.
Muang Thai Insurance Public Company Limited is one of Thailand’s leading non-life insurance companies. The Company provides a comprehensive range of insurance services, including motor insurance, fire insurance, marine and transportation insurance, miscellaneous insurance, and risk-management products and services designed for both individual and corporate customers. With more than 93 years of operating experience, the Company is committed to developing high-quality, accessible products and services that respond to the evolving needs of Thai society and the economy.
Muang Thai Insurance operates through an integrated insurance business model encompassing product design, underwriting, risk management, customer service, claims management, investment, and capital management. The Company recognizes its role as an important mechanism within the economic system, helping to distribute risk, mitigate the impacts of unexpected events, and strengthen the resilience of businesses and society. Its operations therefore focus on creating long-term value while maintaining financial stability and stakeholder confidence.
The insurance industry is undergoing rapid transformation due to various factors, including economic volatility, geopolitical uncertainty, changing customer behaviours and expectations, and advances in digital technology that increasingly influence competition and service-delivery models. Climate change and increasingly severe natural catastrophes, in particular, directly affect the frequency and severity of insurance claims, as well as risk assessments, premium pricing, and underwriting portfolio management.
The Company recognizes that these developments represent not only risks but also significant opportunities to align its business with sustainability trends. Muang Thai Insurance therefore systematically integrates environmental, social, and governance considerations into its corporate strategy and business processes. These efforts range from developing insurance products that support the green economy and the transition to a low-carbon society to applying technology to enhance efficiency and transparency and strengthening enterprise risk management to cover sustainability and climate-related risks.
At the same time, Muang Thai Insurance is committed to conducting business responsibly towards stakeholders throughout its value chain, including employees, customers, suppliers, business partners, communities, and society. The Company seeks to promote trust, fairness, and meaningful participation, supporting organizational growth alongside sustainable social development.
Amid a constantly changing business environment, the Company strives to strengthen its resilience and adaptability, enabling it to fulfil its role as a risk manager for society reliably and continuously over the long term.
Corporate Commitment
VISION
To be the Most Preferred Insurance Partner
Providing Outstanding Solutions
Muang Thai Insurance Public Company Limited
has established the following business vision
“To be a leader in business, value our partners, foster innovation, and emphasize quality and service under the principles of good corporate governance.”
The Company aspires to be a leader in the non-life insurance industry by placing importance on all stakeholder groups. It continuously strives to develop innovative, efficient, and effective solutions that enable the delivery of exceptional care and service to customers, business partners, and employees.
Guided by business ethics, the Company integrates sustainability management into all aspects of its operations, encompassing economic, social, environmental, and governance dimensions (ESG), as part of Muang Thai Insurance’s commitment to sustainable development.
Sustainability Governance Structure
Muang Thai Insurance Public Company Limited established the Corporate Governance and Sustainable Development Committee (CGSD Committee) pursuant to a resolution of the Board of Directors dated 27 February 2024.
The CGSD Committee is responsible for establishing the Company’s strategic sustainability direction and objectives in accordance with its policies and sustainability framework. It provides recommendations and management guidance to relevant subcommittees, working groups, and business functions and monitors, reviews, and reports sustainability performance to the Board of Directors.
This governance structure supports the Company’s commitment to operating as a socially responsible organization that upholds transparency and fairness, builds confidence among all stakeholder groups, and advances towards sustainable growth.
Roles and Responsibilities for Sustainability Governance at Muang Thai Insurance
from the Board of Directors to the Operational Level
Sustainability Initiative
Environmental
The company’s vision for sustainable environmental and energy management focuses on
instilling environmental awareness in employees, encouraging efficient resource use
and encouraging community-wide efforts to protect the environment.
Social
The company is dedicated to supporting, promoting, and uplifting communities by enhancing the quality of life for individuals, fostering self-sufficiency, and building resilient and sustainable communities. “The fulfillment derived from helping others outshines any profit margin.”
Governance
The company promotes a culture of transparency and fairness in business practices,
beginning with its leadership and extending to all employees, as part of its commitment to fighting corruption.
By leading by example, the company believes it can be a positive force for change within society