Social
The company is dedicated to supporting, promoting, and uplifting communities by enhancing the quality of life for individuals, fostering self-sufficiency, and bullding resilent and sustainable communities. “The fulfillment derived from helping others outshines any profit margin.”
Muang Thai Insurance Public Company Limited recognizes that non-life insurance business operations are not solely aimed at generating economic performance, but also play a significant role in enhancing stability and improving the quality of life for all stakeholder groups, particularly employees, customers, communities, and society as a whole. Social performance is therefore an essential mechanism for building confidence, trust, and the Company’s sustainable long-term growth.
As an organization providing risk management services, the Company places great importance on human resource management and development to enhance employees’ potential, knowledge, capabilities, and engagement. The Company is committed to fostering a safe and fair working environment that respects human rights and promotes diversity and equality in all dimensions, which serve as important foundations for delivering quality and responsible services.
In addition, the Company emphasizes customer relationship management based on the principles of transparency, fairness, and the protection of policyholders’ rights throughout the service process, from product design and underwriting to clear communication of information, as well as fair and timely claims consideration and settlement. These efforts aim to build customer confidence and create positive long-term experiences.
The Company recognizes its role as a member of society and therefore continuously undertakes community and social responsibility initiatives, focusing on enhancing knowledge of risk management, supporting disaster prevention and post-disaster recovery efforts, and participating in community development activities. These initiatives are aligned with the role of the insurance industry in reducing economic and social vulnerabilities.
Furthermore, the Company is committed to promoting inclusive insurance by enhancing access to insurance products for all groups of people. This enables the public to obtain appropriate protection that matches their needs and economic capacity, reduces inequality in access to risk protection, and supports broader social stability.
The social performance of Muang Thai Insurance Public Company Limited not only reflects the Company’s responsibility toward its stakeholders but also creates shared value between the organization and society, leading to stable, transparent, and sustainable growth in the long term.
Social Policy and Practices
The Company recognizes the importance of its role in managing social aspects of its business operations. It has established guidelines for employee care in compliance with laws, regulations, employment policies, and other policies related to employee welfare. The Company also supports and promotes employee capability development through continuous training and education on various topics. In addition, it has appointed an Occupational Safety, Health, and Workplace Environment Committee for the establishment and implemented a social responsibility policy to support sustainable organizational development, as well as appointed a social activities working committee. In 2025, the Company reviewed its Environmental, Social, and Governance (ESG) policy and continued to conduct business while participating in development initiatives and supporting public benefit activities both within and outside the organization in a comprehensive manner, in alignment with its sustainable business practices.
Social Goals and Performance
The Company has systematically established key performance indicators (KPIs), targets, and monitoring mechanisms for social performance, covering human resource management and development, customer relationship management, the promotion of human rights and diversity, community and social responsibility, as well as the promotion of access to insurance products for all groups of people. These efforts reflect the Company’s commitment to creating social value while strengthening risk management capabilities, stakeholder confidence, and sustainable growth. Such KPIs and targets have been integrated into the Company’s strategies and normal business operations. The operational targets are as follows:
Human Resource Management and Development
- Average training hours of 15 hours per employee per year.
- Employee satisfaction and engagement rate of 70%.
Customer Relationship Management
- Customer satisfaction with services at 80%.
Workplace Safety
- Zero (0) work-related injury cases.
Promotion of Human Rights and Diversity
- No complaints related to labor and human rights issues.
Customer Relationship Management
Muang Thai Insurance Public Company Limited is committed to developing strong customer relationships throughout every stage of the insurance process under the principle of Customer Centricity. The Company places importance on service quality, transparency, consumer responsibility, and the enhancement of customer experience through digital innovations, such as the MTI Friends Application, claims status tracking system, Call Center 1484, and customer service centers nationwide. This strategy is a key component in driving the organization toward sustainability by focusing on creating customer satisfaction, trust, and long-term engagement with all customer groups.
Targets
1.Customer satisfaction score of not less than 80%.
2.Product and service-related complaints reduced by 5% compared with 2024.
Key Initiatives
Enhancing Digital Channels for Better Customer Experience
The Company has developed the “MTI Friends” application as a comprehensive One-Stop Service platform for insurance services, with the objective of enabling customers to access important information and services conveniently, quickly, and transparently. The application supports 24-hour policy information inquiries, online policy renewal, motor and health insurance purchases, as well as access to privileges related to health, travel, beauty, and lifestyle. Customers can also locate service points such as hospitals, repair garages, and nearby branches, track requests or claim statuses in real time, and receive updates on news, promotions, and company activities instantly. The development of this platform has resulted in a continuous increase in the number of users and has become a primary channel for customer relationship management in 2025.
Multi-Channel Customer Communication and Services
The Company places importance on providing comprehensive services through all channels to accommodate the diverse behaviors and preferences of customers. The Call Center 1484 operates 24 hours a day and includes an automated menu system that enables customers to report accidents, inquire about motor insurance information, purchase various insurance products, and obtain product information quickly and conveniently. Services are also available for Muang Thai Friends Club members to provide appropriate assistance whenever customers need support. With regard to complaint management, the Company provides easily accessible complaint channels, including telephone, website, email, in-person submission, and postal mail. A dedicated team of specialists has been established to manage complaints systematically through investigation, follow-up, and response within established Service Level Agreement (SLA) standards, ensuring that consumers receive fair and transparent treatment.
After-Sales Services and Claims Management
Muang Thai Insurance has enhanced its claims management processes to ensure transparency, fairness, and reduced inconvenience for customers. Technology has been integrated into the online claims process through the application, enabling customers to submit claims and monitor claim status conveniently. The Company also maintains a system for selecting repair garages and service centers that meet quality standards, ensuring that customers receive safe and reliable services. In addition, the Company provides special services such as “Flood Escape Parking Areas” for customers affected by flood situations. This complimentary service helps reduce potential damage to customers’ property. These initiatives have contributed to shorter claims processing times, strengthened confidence in the transparency of the claims process, and significantly reduced the number of complaints.
Building Customer Engagement Through Privileges and Activities
The Company continuously focuses on creating positive experiences and value for customers through a wide range of privileges and engagement activities. The privileges offered cover multiple categories, including health, food and beverages, travel, automotive services, beauty, and home services. Customers can receive discounts on medical treatment and vaccinations from partner hospitals, health massage services, travel promotions, and special automotive service offers. All privileges are conveniently available through the MTI Friends App, providing easy access at customers’ fingertips. To strengthen customer engagement, the Company organizes a variety of activities such as Movie Free Day, Chef for a Day, Pun Yim Pun Bun, Children’s Day activities, and other social contribution programs. These activities help foster strong relationships between the Company and its customers, enhance satisfaction levels, encourage ongoing participation, and further strengthen the Company’s image as a socially responsible organization.
Secure Customer Data Management
The Company places great importance on the protection of customer data and strictly complies with the Personal Data Protection Act (PDPA). Standardized and highly secure data storage systems are implemented, with access rights assigned according to roles and business necessity to prevent unauthorized access to customer information. Employees at all levels receive regular training on PDPA requirements and ethical data usage practices. The Company also implements cybersecurity measures and data encryption technologies to mitigate the risk of data breaches. Furthermore, customer information is not disclosed to third parties without explicit consent. These measures help build customer trust and ensure the sustainable protection of customer data.
Transparent and Fair Complaint Management
The Company manages complaints based on the principles of transparency, fairness, and respect for consumer rights. A standardized complaint-handling system has been established and is accessible to all customer groups. Customers can conveniently submit complaints through various channels, including the Call Center, the Company’s official website, email, in-person submissions at branches, and postal mail. These channels ensure that customer feedback is comprehensively received and can be effectively monitored and verified. Once a complaint is received, it enters a structured management process. This begins with complaint registration and documentation, followed by fact-finding investigations, coordination with relevant departments, and consideration of appropriate corrective actions. The process concludes with a summary of the resolution and communication of the outcome to the customer, followed by formal case closure. The entire process is carried out within established service standards and timelines to ensure that customers receive fair, transparent, and satisfactory treatment in line with consumer expectations.
Human Resource Management and Development
The Company recognizes its people as “the organization’s most valuable resource.” Enhancing employee capabilities, promoting quality of life, fostering engagement, and supporting rights and equality are fundamental drivers of sustainable business growth. Therefore, the Company has established a comprehensive human resource management approach covering policy development, employee well-being, skills and capability enhancement, and respect for the human rights of employees and all stakeholder groups.
Targets
1.Employee satisfaction and engagement score of not less than 70%.
2.Zero (0) work-related accident cases.
3.Average training hours for employees at all levels of at least 15 hours per person per year.
Development of Operational Policies
The Company places importance on establishing a comprehensive social management framework covering employment, labor rights protection, and respect for human dignity. Employment and employee welfare policies are regularly reviewed and updated to align with applicable laws and internationally recognized human rights principles. In addition, the Company reviews its human rights practices and develops operational guidelines to foster a common understanding throughout the organization.
Performance Results for 2025
The Company maintains a non-discriminatory employment policy through a transparent recruitment process without discrimination based on gender, age, race, or religion. The Company employed 4 persons with disabilities under Section 33 (regular employees), 10 persons with disabilities under Section 35 (through support contributions to organizations), and 9 elderly employees with professional expertise. In addition, human rights practice training was provided to employees at all levels, and the internal recruitment announcement system was enhanced to ensure equal access to job opportunities for all employee groups.
Employee Well-being and Quality of Life
Muang Thai Insurance Public Company Limited is committed to enhancing employees’ quality of life in a holistic manner, encompassing physical health, mental well-being, workplace safety, work-life balance, financial security, and family support. The Company believes that employees with good health and well-being are able to perform their duties effectively, deliver quality services to customers, and grow sustainably together with the organization.
Performance Results for 2025
Copilot said:
In 2025, the Company successfully achieved its key objectives relating to employee well-being and quality of life. The employee engagement score reached 85.01%, exceeding the target of 70%. There were no work-related accidents resulting in lost-time injuries, and no significant labor disputes were reported. The Company promoted employees’ physical and mental well-being through annual health check-ups, exercise activities, healthcare benefits, and flexible working arrangements. At the same time, financial security was supported through the provident fund, while family-related benefits and rights were provided to employees. These efforts enabled employees to maintain a healthy work-life balance, enjoy a better quality of life, and grow sustainably together with the Company.
Human Capital Development
The Company recognizes that employees’ knowledge, skills and capabilities are fundamental to improving operational efficiency, service quality and the ability to respond to emerging risks and changes in the insurance industry. It therefore implements a systematic employee development approach through training roadmaps and individual development plans covering core, managerial and functional competencies. Throughout 2025, the Company provided learning opportunities through classroom training, workshops, online courses and e-learning via the MTI Learn D platform, enabling employees to pursue continuous learning. Training covered insurance-related professional skills, management and leadership, occupational health and safety, cybersecurity, human rights and human rights due diligence, sustainable waste management, and digital and technology capabilities such as CANVA, data-related skills and the responsible application of artificial intelligence.
2025 Performance
In 2025, employees at all levels completed an average of 15 training hours per employee, achieving the Company’s annual target. This represented a 25% increase from the average of 12 hours per employee recorded in 2024. In addition, 100% of employees participated in the ESG DNA training programme, reflecting the Company’s commitment to strengthening sustainability knowledge, awareness and culture across the organization.
These development initiatives enhanced employees’ readiness to respond to technological changes, regulatory developments, emerging risks and evolving customer expectations. They also supported the practical application of knowledge in underwriting, claims management, risk management, data protection and customer service.
Respect for Human Rights and Fair Treatment of Stakeholders
The Company is committed to conducting business in a manner that respects the dignity, equality and fundamental rights of all stakeholder groups, including employees, customers, business partners, contractors, communities and vulnerable groups. Key areas of focus include non-discrimination, fair employment and labour practices, occupational health and safety, personal data protection, prevention of harassment and abuse, and equitable access to insurance products and services. The Company continuously communicates its human rights policy and practices through internal newsletters, the intranet, internal communication materials and training activities. It also implements a human rights due diligence process covering policy commitment, identification and assessment of impacts, integration of prevention and mitigation measures, performance monitoring and the provision of remediation mechanisms. Accessible feedback and grievance channels are available through the Company’s intranet, anonymous suggestion and complaint boxes, the Workplace Welfare Committee and digital channels. The Company has established processes for impartial investigation, confidentiality, protection against retaliation, timely follow-up and fair resolution.
2025 Performance The Company recorded no significant substantiated human rights complaints or violations involving employees or other stakeholders. Human rights training was provided as part of the new employee orientation programme, with 173 of 175 new employees participating, representing 98.8%. In addition, 1,313 employees, representing 94.87% of the Company’s total workforce of 1,384 employees, completed the introductory Human Rights Due Diligence course. The programme strengthened employees’ understanding of the relationship between business and human rights, risk identification, impact prevention and their individual responsibilities in respecting stakeholder rights. The Company will continue to monitor human rights risks and the effectiveness of its grievance mechanisms, while regularly reviewing its prevention, mitigation and remediation measures in response to changes in business activities, regulatory requirements and stakeholder expectations.
Employee Engagement
The Company organizes both internal and external activities throughout the year to foster relationships among employees, including:
- Merit-making activities on important occasions.
- Voluntary volunteer activities, such as participation in the “Heart Disease Screening Outreach Day” organized by the Pediatric Heart Foundation under the Royal Patronage of Her Royal Highness Princess Galyani Vadhana Krom Luang Naradhiwas Rajanagarindra.
- Employee morale and motivation activities, including celebration events for various special occasions.
Employee Care and Retention
Career Advancement
The Company considers promotions and career progression based on performance evaluation results, work achievements, and employee potential. Clear Key Performance Indicators (KPIs) and Competency criteria are applied in the evaluation process.
Compensation Management
The Company has a compensation management policy under which executive and employee performance is evaluated twice a year. KPIs are used as indicators of achievement to enhance operational effectiveness and provide measurable performance outcomes.
Access to Insurance Products for All (Inclusive Insurance)
Muang Thai Insurance Public Company Limited is committed to creating equal opportunities for all people to access insurance protection under its vision, “Smile Through Every Risk”, reflecting the Company’s determination to care for every life in society. Particular attention is given to vulnerable groups, including the elderly, children, persons with disabilities, low-income families, informal workers, small business owners, and people living in all regions of the country.
The Company’s Inclusive Insurance initiatives cover product design, distribution, communication, and insurance education to ensure that everyone can obtain appropriate protection at affordable prices and under easy-to-understand conditions.
The Company places significant emphasis on designing products that truly address the needs of different customer segments through research-based analysis, market trend assessments, and risk evaluations across age groups. Products are therefore tailored to specific target groups, such as accident insurance for senior citizens, affordable health insurance plans, specialized critical illness insurance for children, and insurance solutions for small businesses to help reduce risks for entrepreneurs. These efforts enable the Company to better meet customer needs while conducting business responsibly.
In terms of sales practices, the Company focuses on providing complete and honest information. Sales representatives receive continuous training to ensure transparent sales practices, avoid misleading communications, and prevent the provision of inaccurate information that could negatively affect consumers. In addition, the Company offers multiple distribution channels, including branches nationwide, agent networks, and digital platforms, enabling broader access to insurance, particularly for people living in rural and remote areas.
Inclusive Insurance products have been specifically developed for low-income and underserved groups. Examples include:
- “Run Yai Fai Kaphrip” insurance program for senior citizens.
- “Women Smile Health Insurance”.
- “Madame Care” insurance for modern women.
- “Care for Kids” accident insurance for children.
- Lung disease and dengue fever insurance products for children.
- Sports Fan Insurance for youth and the general public.
- Affordable insurance products with premiums starting from only a few hundred baht.
The Company also offers products for small businesses, such as SME Insurance with premiums starting from only THB 700, helping entrepreneurs manage risks with greater confidence. Affordable home and property insurance products are also available for general households.
Insurance Literacy and Financial Awareness
The Company continuously conducts insurance education activities for the public. One example is the “Building Financial Security Through Insurance” program conducted at Wat Khlong Toei 2 community. The program provided knowledge on risk planning, selecting suitable insurance coverage, and utilizing insurance as a tool for strengthening household financial stability. A total of 29 participants attended the program, demonstrating the Company’s commitment to reaching grassroots communities directly.
Such initiatives help reduce disparities in insurance literacy and enable people to make more informed decisions regarding appropriate insurance protection.
Expanding Access Through Digital Channels
The Company also promotes insurance accessibility through digital platforms, particularly the Muang Thai Friends Application, which provides services such as policy reviews, insurance purchases, policy renewals, claims submissions, and access to special privileges. This platform enables new customers and those living in remote areas to access services more conveniently and efficiently.
Digital channels also help reduce barriers related to time and cost, particularly for senior citizens, freelance workers, and persons with disabilities.
Creating Social Equality Through Inclusive Insurance
Muang Thai Insurance’s Inclusive Insurance initiatives reflect the Company’s role in reducing social inequality and promoting equal opportunities in line with the “Leave No One Behind” principle of the Sustainable Development Goals (SDGs), particularly SDG 1 (No Poverty), SDG 3 (Good Health and Well-being), SDG 8 (Decent Work and Economic Growth), and SDG 10 (Reduced Inequalities).
Expanding insurance protection and developing responsible insurance products are therefore central to enabling everyone in society to truly “Smile Through Every Risk.”
การส่งเสริมสิทธิมนุษยชนและความหลากหลาย (Human Rights & Diversity)
เมืองไทยประกันภัยมุ่งมั่นดำเนินธุรกิจบนพื้นฐานของการเคารพสิทธิมนุษยชน ความเท่าเทียม และการปฏิบัติอย่างเป็นธรรมต่อผู้มีส่วนได้ส่วนเสียทุกกลุ่ม โดยยึดถือแนวปฏิบัติตามหลักการสากล ได้แก่ UN Guiding Principles on Business and Human Rights (UNGPs), ILO Standards รวมถึงกฎหมายแรงงานไทย เพื่อสร้างสภาพแวดล้อมการทำงานและการให้บริการที่ปลอดภัย โปร่งใส และไม่เลือกปฏิบัติ
จัดทำนโยบายด้านสิทธิมนุษยชนขององค์กร
บริษัทได้จัดทำนโยบายสิทธิมนุษยชนฉบับใหม่ที่ครอบคลุมพนักงาน ลูกค้า คู่ค้า และชุมชน พร้อมสื่อสารให้พนักงานทุกระดับรับทราบภายในเดือนมิถุนายน 2568 เนื้อหาครอบคลุมประเด็นสำคัญ ได้แก่
- ไม่เลือกปฏิบัติตามเพศ อายุ เชื้อชาติ ศาสนา ความพิการ รสนิยมทางเพศ หรือสถานะอื่นใด
- คุ้มครองสิทธิแรงงานอย่างเป็นธรรม
- คุ้มครองข้อมูลส่วนบุคคลและความเป็นส่วนตัว
- ส่งเสริมสภาพแวดล้อมที่ปลอดภัยและเคารพศักดิ์ศรีความเป็นมนุษย์
ผลดำเนินงานครึ่งปีแรก 2568
- จัดทำนโยบายและแนวปฏิบัติด้านสิทธิมนุษยชน
- ปรับปรุงกระบวนการรับข้อร้องเรียนด้านสิทธิมนุษยชนผ่านระบบ Intranet และกล่องรับฟังความคิดเห็นแบบไม่เปิดเผยตัวตน (Anonymous Drop Box)
- ไม่มีข้อร้องเรียนด้านการเลือกปฏิบัติ
การจัดการข้อร้องเรียนด้านสิทธิมนุษยชน
บริษัทมีช่องทางรับข้อร้องเรียนหลายรูปแบบเพื่อสร้างความมั่นใจให้ผู้มีส่วนได้ส่วนเสีย เช่น
- Intranet สำหรับพนักงาน
- กล่องรับเรื่องร้องเรียนแบบไม่ระบุตัวตน
- ช่องทาง Call Center 1484 และสาขา
- การตรวจสอบและพิจารณาข้อร้องเรียนอย่างเป็นธรรม
ผลดำเนินงานครึ่งปีแรก 2568
- ข้อร้องเรียนจากพนักงาน = 0 กรณี
- ข้อร้องเรียนด้านสิทธิมนุษยชนจากผู้ใช้บริการ = 0 กรณี
- การตรวจสอบและประเมินความเสี่ยงด้านสิทธิมนุษยชนอย่างรอบด้าน
การส่งเสริมความหลากหลายและการมีส่วนร่วมของพนักงาน
บริษัทสนับสนุนการมีส่วนร่วมของพนักงานทุกกลุ่มอย่างเท่าเทียม โดยเน้นการสร้างวัฒนธรรมองค์กรแบบ Inclusive Workplace ผ่านกิจกรรมและนโยบายที่เอื้อต่อความแตกต่าง เช่น
- สร้างโอกาสการจ้างงานผู้สูงอายุ ผู้พิการ และผู้มีรายได้น้อย
- ปรับปรุงแบบประเมินความพึงพอใจของพนักงานให้สะท้อนประเด็นความปลอดภัย ความเท่าเทียม และสภาพแวดล้อมที่เป็นมิตร
- ส่งเสริมกิจกรรมเชื่อมความสัมพันธ์ เช่น วันวาเลนไทน์ “รักนะ แต่ไม่แสดงออก ฝาก HR บอกให้มั้ย..” เพื่อสร้างบรรยากาศการทำงานที่ให้เกียรติซึ่งกันและกัน
- กลไก Employee Voice เพื่อรับฟังความคิดเห็นและข้อเสนอแนะทุกเดือน
การสื่อสารและให้ความรู้ด้านสิทธิมนุษยชน
บริษัทจัดการอบรมและสื่อสารให้องค์กรเข้าใจสิทธิขั้นพื้นฐาน เช่น
- ความรู้ด้านสิทธิมนุษยชนพื้นฐานและการปฏิบัติต่อผู้มีส่วนได้ส่วนเสีย
- ป้องกันการกลั่นแกล้ง การคุกคามทางเพศ และการใช้คำพูดที่ไม่เหมาะสม
- การสื่อสารผ่าน Intranet, E-Learning และสื่อภายในองค์กร
- อบรมหัวหน้างานและผู้บริหารให้เป็น Role Model ด้าน Human Rights & Diversity
- การให้ความรู้ด้านประกันภัยแก่ กลุ่มเปราะบาง และชุมชน
- การให้บริการผ่านการเคลมทางออนไลน์ เพื่อลดความเหลื่อมล้ำในการเข้าถึง
บริการ
- การช่วยเหลือผู้ประสบภัยน้ำท่วมและภัยพิบัติ ด้วยการระดมรถยก รถลาก และเจ้าหน้าที่ลงพื้นที่ช่วยเหลือตลอด 24 ชั่วโมง
การตอบแทนสังคม
การช่วยเหลือผู้เอาประกันภัยเมื่อเกิดภัยพิบัติ
การช่วยเหลือเหตุอุทกภัยครั้งใหญ่ ณ อ.หาดใหญ จ.สงขลา
บริษัท เมืองไทยประกันภัย จำกัด (มหาชน) ให้ความสำคัญอย่างยิ่งต่อการดูแลลูกค้าในสถานการณ์วิกฤต โดยเฉพาะภัยพิบัติที่ส่งผลต่อชีวิต ทรัพย์สิน และความปลอดภัยของประชาชน การให้การช่วยเหลืออย่างทันท่วงที โปร่งใส และเป็นธรรม คือหลักการสำคัญของบริษัท ภายใต้แนวคิด “ยิ้มได้เมื่อภัยมา” ที่สะท้อนเจตนารมณ์ขององค์กรในการเป็นหลักประกันความอุ่นใจให้แก่ลูกค้าและสังคม
ในช่วงเหตุอุทกภัยครั้งใหญ่ที่อำเภอหาดใหญ่ จังหวัดสงขลา บริษัทได้ดำเนินการช่วยเหลืออย่างเร่งด่วนภายใต้การนำของ นางนวลพรรณ ล่ำซำ ประธานเจ้าหน้าที่บริหาร (CEO) ซึ่งได้สั่งการให้ระดมเจ้าหน้าที่พร้อมรถยกและรถลากกว่า 40 คัน ลงพื้นที่อย่างต่อเนื่องทันทีหลังสถานการณ์น้ำเริ่มคลี่คลาย ทั้งนี้เพื่อช่วยยก–ลาก–เคลื่อนย้ายรถยนต์ของลูกค้าที่ได้รับความเสียหายจากน้ำท่วมตลอด 24 ชั่วโมง และนำเข้าสู่ขั้นตอนตรวจประเมินความเสียหายและซ่อมแซมโดยเร็วที่สุด เพื่อบรรเทาผลกระทบและลดความเสียหายที่อาจเกิดขึ้นเพิ่มเติม
CEO มาดามแป้งกล่าวถึงภารกิจครั้งนี้ว่า
“พนักงานเมืองไทยประกันภัยทุกคนรู้ดีว่าเราคือส่วนหนึ่งที่ช่วยเยียวยาเมื่อเกิดภัย การลงพื้นที่ครั้งนี้เป็นความมุ่งมั่นในการดูแลลูกค้าในช่วงเวลาวิกฤต เพื่อเป็นกำลังใจเล็ก ๆ ให้กับผู้ประสบภัยทุกคน และเราจะผ่านพ้นวิกฤตนี้ไปด้วยกันอีกครั้ง”
บริการดังกล่าวครอบคลุมทั้งประกันภัยทรัพย์สินและประกันภัยรถยนต์ เพื่อให้ลูกค้าสามารถดำเนินการเคลมได้อย่างรวดเร็ว ลดเวลารอคอย และเพิ่มความมั่นใจว่าบริษัทจะอยู่เคียงข้างลูกค้าในทุกสถานการณ์
การดำเนินงานทั้งหมดสะท้อนความมุ่งมั่นของเมืองไทยประกันภัยในการเป็นองค์กรที่ให้ความสำคัญต่อผู้เอาประกันภัยอย่างแท้จริง โดยเน้นความรวดเร็ว ความพร้อม และการบริหารจัดการที่มีประสิทธิภาพ เพื่อเสริมสร้างความเชื่อมั่นและความปลอดภัยแก่ลูกค้าทั่วประเทศในยามเกิดภัยพิบัติ
การช่วยเหลือผู้ประสบภัยน้ำท่วม จ.พระนครศรีอยุทธยา
วันที่ 13 พฤศจิกายน 2568 นางนวลพรรณ ล่ำซำ ประธานเจ้าหน้าที่บริหาร บริษัท เมืองไทยประกันภัย จำกัด (มหาชน) และในฐานะ ประธานกรรมการมูลนิธิมาดามแป้ง ส่งเจ้าหน้าที่ลงพื้นที่กองอำนวยการช่วยเหลือผู้ประสบภัย จากเหตุน้ำท่วม จ.พระนครศรีอยุธยา มอบเงินบริจาคจำนวน 100,000 บาท พร้อมด้วยน้ำดื่มจำนวน 1,200 ขวด และส่งมอบเสื้อยืดมูลนิธิมาดามแป้ง จำนวน 1,000 ตัว เพื่อช่วยเหลือเยียวยาและบรรเทาความเดือดร้อนให้กับพี่น้องชาวอยุธยาที่ประสบอุทกภัย
โดยมี นางสมทรง พันธ์เจริญวรกุล นายกอบจ.พระนครศรีอยุธยา เป็นผู้รับมอบ ณ ที่ทำการองค์การบริหารส่วนจังหวัดพระนครศรีอยุธยา
เราขอเป็นอีกหนึ่งกำลังใจให้ทุกคนผ่านพ้นวิกฤตนี้ไปด้วยกัน #ส่งต่อน้ำใจคนไทยไม่ทิ้งกัน
- Nurturing a Spirit of Giving:
Nurturing a Spirit of Giving: The company cultivates a “volunteer mindset” among employees, from new hires to staff at all levels, at both headquarters and regional branches, through the “Muang Thai New Brave Volunteers” program. Today, this initiative includes over 1,000 volunteers across 70 groups.
- Building a Society of Smiles:
Improving the quality of life for people with disabilities by creating additional employment opportunities through the dedicated project, which has been ongoing since 2014. The initiative involves over 10 partnering organizations and supports more than 300 individuals with disabilities across 10 provinces.
Promoting Sports: Recognizing the holistic benefits that sports provide to athletes, families, fans, communities, and the nation, the company proudly acts as the main sponsor of the Port F.C. football club and several other teams in Bangkok and other provinces. Additionally, the company is a key sponsor of the Thai national football team.
Launching “Madame’s Kitchen”: Provided crucial support to the public and medical staff during the COVID-19 pandemic by preparing and distributing over 150,000 boxed meals. Distributing Survival Kits: Delivered more than 10,000 “Madame’s Kitchen” survival kits to individuals in need across communities, hospitals, and field hospitals.
- Sustaining the Spirit of Giving
In partnership with the Madame Pang Foundation, the company continues to engage in social initiatives aimed at providing aid to Thai people across different regions and sectors. These efforts include medical assistance, educational support, aid for the underprivileged, and disaster relief. Additionally, the company collaborates with the New Brave Volunteers to promote community development and resilience.
- COVID-19 Assistance Efforts
- CI Center at Intrachai Commercial College, Wang Thonglang District, managed by Ladprao Hospital (100 beds)
- Sukum Navapan Uppatham School, Bueng Kum District, managed by Phyathai Nawamin Hospital (124 beds)
- Warehouse of Srithai Superware Public Co., Ltd., Rat Burana District, managed by Prachapat Hospital (200 beds)
- วัWat Kamphaeng (Bang Waek), Phasi Charoen District, managed by Mitr Pracha Hospital (100 beds)
- COVID-19 Patient Care Center in Khlong Toei Community (Khlong Toei Field Hospital), treating patients from across the country, managed by Kasemrad Ramkhamhaeng Hospital (300 beds)